Booking Fees and Taxes
With the exception of digital events, a $4.95 per transaction booking fee will be applied to all bookings online or over the phone.
Booking fees for pre-ticketed digital events are 50 cents per ticket.
Any discounted ticket offer only applies to the ticket price, not the booking fee.
Any ticket purchases and all booking fees are inclusive of GST, where applicable.
Exchanges and refunds
No refunds are available unless a performance is cancelled, re-scheduled or significantly re-located (and you cannot or do not wish to attend the re-scheduled or re-located event), and a refund is requested.
Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by direct EFT deposit. Auxiliary expenses incurred by you in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or significantly relocated event, will not be refunded.
Exchanges are only permitted to another performance of the same event, subject to availability.
Any exchanges must be made at the original point of sale and will be subject to exchange fees.
Where an exchange is made to a less expensive ticket type or performance date, the price difference will not be refunded. Where an exchange is made to a ticket type or performance date of equal or greater value any additional cost plus the exchange fee must be paid at the time of the exchange.
No exchanges are available within 24 hours of the performance time.
Holders of valid concession cards are eligible for concession price tickets: Student card (full-time), MEAA membership card, Carer Card, Health Care Card, Pension Card, Veterans Affairs Card, all government-issued Seniors Cards. You may be asked to show your valid concession card when purchasing or collecting your tickets and/or on entering the venue. Concession prices are not applicable on all events or performances.
Some events will offer discounts for booking multiple tickets. The number in brackets next to ‘Group’ indicates how big your group needs to be in order to qualify for the group discount. Prices listed are per ticket. Group prices are not applicable on all events or performances.
Children under 2 (Babes-in-arms)
Unless otherwise specified, children under the age of two do not need a ticket. Please note this means children will need to sit on your lap as they will not have a seat. Please be mindful of the show’s content when taking along a small child. Please note, babes-in-arms are not allowed entry to any events that are specified 18+.
Any advertised discounts apply to full price tickets only and cannot be redeemed on Cheap Tuesday or Preview performances.
The Fringe Dweller 25% off ticket offer is only available on selected events and is limited to two tickets per performance. The offer is only applicable on full priced tickets and cannot be redeemed on Cheap Tuesday or Preview performances. Melbourne Fringe reserves the right to make alterations to the Fringe Dweller scheme without prior notice.
Accessibility and Companion Cards
All ticketed events accept Companion Cards. To book a companion ticket using your companion card, please contact Melbourne Fringe on (03) 9660 9666 or email@example.com.
For all accessibility and companion card information, please see our Accessibility Information Page.
Conditions of Entry
Upon entry to the venue ticketholders agree to be photographed for promotional use of Melbourne Fringe. It is also a condition of entry to a performance that no recording or photographic devices are used. Including mobile phones, which must be switched off prior to the beginning of the performance. Your fellow audience members and performer will be delighted by your manners.
Ticket purchased online are melbournefringe.com.au will be issued as E-Tickets. This requires customers to have a valid email address. Please ensure you have checked your spam folder if you have not received the tickets to your inbox. E-Tickets can be printed or presented at the venue on a smart phone or tablet. If printed, please ensure that the QR code is clear and able to be scanned. Ticket barcodes should be kept securely and treated like cash.
Venue and Front of House staff reserve the right to admit latecomers only if there is a suitable moment in the performance. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.
Melbourne Fringe and Live Performance Australia
Melbourne Fringe issues tickets in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice. For a copy of the LPA Ticketing Code for consumers please click here.
If you are unsure if a payment has gone through, please contact Melbourne Fringe Ticketing firstname.lastname@example.org or call 9660 9666 before attempting to pay again. Melbourne Fringe reserves the right to not provide refunds if payment has been successful. If payment has been unsuccessful, we can happily help you secure your tickets.
Melbourne Fringe accepts ONLY Visa and Mastercard for online and phone sales.
Tickets may not, without prior written consent from Melbourne Fringe, be resold at a premium, offered as a prize or used for advertising or other promotional use. A ticket purchased from a reseller does not guarantee you entry to the event.
Unless a performance is categorised as a children or family show content may not be suitable for all ages. For more information on show content please visit the specific performance’s page on our website.
Under 18 policy
Common Rooms is a licensed venue and as such is open to those 18 and over only, unless otherwise specified. You may be requested to show identification when attending events listed as 18+ and may be refused entry if you are unable to provide valid ID.
Program details and prices
Every effort has been made to ensure program details are correct, however details and prices are subject to change where necessary and without notice.
Complaints or questions
For any complaints or questions, please contact Melbourne Fringe on email@example.com or (03) 9660 9600.
Please read these Terms of Sale prior to purchasing a ticket for any event presented in the Melbourne Fringe Festival program. By purchasing a ticket to a Melbourne Fringe event, you are agreeing to these Terms of Sale.
Conditions of purchase
Conditions of attending digital events on the Melbourne Fringe website or external platforms
Foyer Chat Terms and Conditions
Some digital events hosted on Melbourne Fringe’s website or external platforms contain an audience “Foyer Chat” that can be accessed on the Melbourne Fringe website before, during and after the event.