Terms and Conditions

Terms and Conditions

Registrations

Registration Payments

No refunds are possible after 12 June 2018. If the event is withdrawn from the Melbourne Fringe Festival prior to this date, 75% of the registration fee will be refunded. Participation in the 2018 Festival is subject to the terms outlined in the 2018 Festival Terms and Conditions.

All registration fees are GST free.

Events and Ticketing

Booking Fees and Taxes

A $4.40 booking fee will be applied to all bookings online or over the phone.

Any discounted ticket offer only applies to the ticket price, not the booking fee.

Any ticket purchases and all booking fees are inclusive of GST, where applicable.

Exchanges and refunds

No refunds are available unless a performance is cancelled, re-scheduled or significantly re-located (and you cannot or do not wish to attend the re-scheduled or re-located event), and a refund is requested.

Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by direct EFT deposit.

Exchanges are only permitted to another performance of the same event, subject to availability.

Any exchanges must be made at the original point of sale and will be subject to exchange fees.

Where an exchange is made to a less expensive ticket type, the difference will not be refunded. Where an exchange is made to a ticket type of equal or greater value any additional cost plus the exchange fee must be paid at the time of the exchange.

No exchanges are available within 24 hours of the performance time.

Concessions

Holders of valid concession cards are eligible for concession price tickets: Student card (full-time), MEAA membership card, Carer Card, Health Care Card, Pension Card, Veterans Affairs Card, all government-issued Seniors Cards. You may be asked to show your valid concession card when purchasing or collecting your tickets or on entering the venue. Concession prices are not applicable on all events or performances.

Groups
Some events will offer discounts for booking multiple tickets. The number in brackets next to ‘Group’ indicates how big your group needs to be in order to qualify for the group discount. Prices listed are per ticket. Group prices are not applicable on all events or performances.

Children under 2 (Babes-in-arms)

Unless otherwise specified, children under the age of two do not need a ticket. Please note this means children will need to sit on your lap as they will not have a seat. Please be mindful of the show’s content when taking along a small child.

Discounts

Any advertised discounts apply to full price tickets only and cannot be redeemed on Cheap Tuesday or Preview performances.

Fringe Dwellers

The Fringe Dweller 25% off ticket offer is only available on selected events and is limited to two tickets per performance. The offer is only applicable on full priced tickets and cannot be redeemed on Cheap Tuesday or Preview performances. Melbourne Fringe reserves the right to make alterations to the Fringe Dweller scheme without prior notice.

Accessibility and Companion Cards

All ticketed events accept Companion Cards. To book a companion ticket using your companion card, please contact the ticketing team on (03) 9660 9666 or boxoffice@melbournefringe.com.au.

For all accessibility and companion card information, please see our Accessibility Information Page.

Conditions of Entry

Upon entry to the venue ticket-holders agree to be photographed for promotional use of Melbourne Fringe. It is also a condition of entry to a performance that no recording or photographic devices are used. Including mobile phones, which must be switched off prior to the beginning of the performance. Your fellow audience members and performer will be delighted by your manners.

Delivery Method

Ticket purchased online are melbournefringe.com.au will be issued as eTickets. This requires customers to have a valid email address. Please ensure you have checked your spam folder if you have not received the tickets to your inbox. If tickets are purchased during the festival at the Bank Australia Ticket Booth or a Fringe Hub Venue then a standard ticket will be issued.

eTickets (Print at Home Tickets)

eTickets can be printed or presented at the venue on a smart phone or tablet. Some venues may require tickets to be printed, please contact the venue to confirm. If printed, please ensure that the QR code is clear and able to be scanned.

Latecomer Policy

The performance will begin at the advertised time. Venues and Front of House staff reserve the right to admit latecomers only if there is a suitable moment in the performance. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.

Lost Tickets

Melbourne Fringe reserves the right not to process exchanges or refunds or to provide or reprints for lost tickets.

For enquiries regarding lost tickets please contact Melbourne Fringe Ticketing on boxoffice@melbournefringe.com.au or call 9660 9666.

Melbourne Fringe and Live Performance Australia

Melbourne Fringe issues tickets in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice. For a copy of the LPA Ticketing Code for consumers please click here.

Payment

If you are unsure if a payment has gone through, please contact Melbourne Fringe Ticketing boxoffice@melbournefringe.com.au or call 9660 9666. Melbourne Fringe reserves the right to not provide refunds if payment has been successful. If payment has been unsuccessful, we can happily help you secure your tickets.

Melbourne Fringe accepts ONLY Visa and Mastercard for online and phone sales.

Fringe Hub Box Offices accept Eftpos, Visa and Mastercard, and cash. These Box Offices are located at North Melbourne Town Hall and the Lithuanian Club (North Melbourne). The Bank Australia Ticket Booth located in Fed Square (CBD) accepts Eftpos, Visa and Mastercard only.

Fringe Hub Box Offices accept Eftpost, Visa and Mastercard, and cash. These Box Offices are located at North Melbourne Town Hall and the Lithuanian Club (North Melbourne), and an additional Ticketing Booth Located in Fed Square (CBD).

Ticket Resale

Tickets may not, without prior written consent from Melbourne Fringe, be resold at a premium, offered as a prize or used for advertising or other promotional use.

Show content

Unless a performance is categorised as a children or family show content may not be suitable for all ages. For more information on show content please visit the specific performance’s page on our website or printed guide.

Under 18 policy

Please note, some venues may have liquor licensing in place that does not allow under 18s in past a certain time. If unsure, you are advised to contact the venue.

Program details and prices

Every effort has been made to ensure program details are correct, however details and prices are subject to change where necessary and without notice.

Complaints or questions

For any complaints or questions regarding these Terms and Conditions, please contact Melbourne Fringe on info@melbournefringe.com.au or (03) 9660 9600.

Terms of Sale

Please read these Terms of Sale prior to purchasing a ticket for any event presented in the Melbourne Fringe Festival program.  By purchasing a ticket to a Melbourne Fringe event, you are agreeing to these Terms of Sale.

Conditions of purchase

  1. The ticket cannot be returned or refunded after purchase except as provided for in the LPA Code of Practice for Event Ticketing.
  2. The right is reserved to add, withdraw or substitute artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.
  3. The right of admission is reserved by the venue and/or entrepreneur and/or its agent. Late arrival may result in non-admission.
  4. It may be a condition of entry to individual events that a search of person and/or their possessions will be required at the time of the entry to the venue.
  5. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Melbourne Fringe or other authorised points of sale.
  6. Professional cameras, video cameras and other recording devices are not permitted.
  7. If other conditions apply, they are displayed either in the box office or near the entrance to the venue.
  8. By purchasing a ticket, attending an event or otherwise dealing with Melbourne Fringe, you agree to be bound by the Melbourne Fringe privacy policy.  A copy of the privacy policy can be viewed here.
  9. These Terms of Sale are governed by the laws of Victoria, Australia.

Tickets purchased for performances at Arts Centre Melbourne Venues

By proceeding with the purchase of ticket for a performance at an Arts Centre Melbourne venue you agree to be bound by Arts Centre Melbourne’s Terms and Conditions of Purchase (including the Venue Conditions of Entry for the applicable Venue) available at artscentremelbourne.com.au/Terms-and-Conditions-of-Purchase. By providing your personal information in connection with this purchase, you also agree to the use of your personal information by Arts Centre Melbourne in accordance with their Privacy Policy available at https://www.artscentremelbourne.com.au/en/privacy-policy.